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Contact Us

For collaborations, client work, sponsorships & cool projects:

ohseemay@gmail.com

For shop enquiries, wholesale, order & shipping matters:

eidosart.my@gmail.com


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Returns & Exchanges

All sales are final — no returns, exchanges, or refunds are accepted.

However, if your order arrives damaged or goes missing during tracked shipping, please feel free to email me.
I’ll be happy to chat and see what can be done, depending on the item and situation.

Please note:

I cannot offer compensation for:

  • Untracked mail that gets lost

  • Deliveries are lost due to an incorrect shipping address provided by the buyer



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Cancellations

Cancellations are not accepted.
Thank you for your understanding and support!


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Currency

All prices in the shop are listed in
MYR (Malaysian Ringgit).

Additional Payment Option (Malaysia Only):

If you would like to pay via DuitNow / QR Pay,
please request my payment QR code by contacting me on Instagram (@ohseemay) via Direct Message,
or by email. Kindly include a screenshot of your shopping cart with the total amount when you send your request.

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Shipping (Malaysia Store)

All orders are shipped from Malaysia via DHL or PosLaju,
unless otherwise stated.

✉️ Sticker-Only Orders (Optional Non-Tracked Shipping)

If you’d like to receive your sticker-only order via non-tracked stamped mail:

  • Leave a note at checkout, OR

  • Email me at ohseemay@gmail.com

The excess tracked shipping fee will be refunded.

⚠️ Non-tracked stamped mail is used at your own risk; I cannot replace or refund lost mail.

Estimated arrival times:

  • Within Malaysia: 1–2 weeks

  • International: 2–5 weeks

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Processing Time

All orders are processed and packed within 1–2 weeks.

  • Pre-orders may require an additional 1–2 weeks.

  • You’ll receive an email once your order ships!

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International

Orders placed under the “International Store” category are fulfilled via Print on Demand.

Your item will be produced and shipped from the closest available fulfillment center.
Estimated delivery time: 3–6 weeks

(This varies based on production time and international shipping logistics.)

Please allow a few extra days for processing and shipping.
As these items are fulfilled externally, shipping times are beyond my control.

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Customs & Import Taxes

International orders (outside of Malaysia) may be subject to customs, VAT, or import taxes.

Buyers are responsible for any additional charges or delays incurred.